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Dietary Specials - Gluten Free - it's my choice
Hoteliers miss out on the gluten free market
Hoteliers miss out on the gluten free market
Posted on the 11/08/2011 by

Coeliacs and followers of a gluten and wheat free diet will appreciate how difficult it can be eating out with a food allergy or intolerance. After DS-gluten free posted a blog on going away gluten free, we decided to conduct a survey into your eating habits of when you’re staying in a hotel.

Our survey showed that 84 per cent of coeliac sufferers and others following a gluten and wheat free diet do not have the confidence that hotels can handle their dietary requirements. This is in spite of the fact that 64% of you call in advance to warn staff beforehand.

Worse still, 56 per cent of people told us that they were either ill from eating gluten by mistake or from cross contamination whilst they were away.

Not surprisingly, 42 per cent opt for self-catering accommodation where they can prepare gluten free meals from scratch or bring their own gluten and wheat free foods in advance.

Hotels are clearly missing out on an excellent opportunity by not catering for a gluten free diet and other food allergies or intolerances. Coeliac UK have estimated that caterers could be missing out on up to £100 million a year* by not catering for those following a gluten free diet. Also friends and family members may also choose to stay elsewhere! Sadly only 5% of respondents told us that their gluten free diet was well catered for in a hotel. For the complete survey results scroll to the bottom of the page.

If you’ve had an experience in a hotel and want to share your story, or maybe you were one of the 5 per cent of people well catered for and want to recommend a great gluten free hotel - please comment below!

For more information on going away gluten free check out our handy hints and tips.

*Source CUK press release

Do you think that gluten free diets are well catered for when you go on holiday/stay in hotels?
Yes 15 (5%)
No 146 (43%)
Sometimes 175 (52%) 

When you go on holiday, would you usually stay:
A mixture, it depends on the holiday (38%)
Bed and breakfast (4%)
Full board (7%)
Half board (9%)
Self catering (42%)

When you go on holiday, would your gluten free diet influence your choice of catering options?
No  (7%)
Sometimes  (18%)
Yes (75%)

If you are eating in the accommodation, would you usually contact them in advance to ensure they cater for gluten free diets?
Always (64%)
Never (9%)
Sometimes (27%)

Would you be more likely to stay in hotels which offered food if the choice and quality of gluten free food was better?
No (6%)
Yes (94%)

Are you confident that when you are on holiday, hotels understand what it means to be gluten free?
Yes (16%)
No (84%)

Do you ever pack your own gluten free food to take on holiday?
Always 252 (75%)
Sometimes 76 (23%)
Never 7 (2%)

Have you ever become unwell on holiday due to being gluten free e.g. from cross contamination or from eating gluten containing food?
No  (44%)
Yes (56%)


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james rooney says
Alot of hotels etc. cater for coeliacs but the problem is the waiting staff. My experience is that they serve soup (gluten free) but proceed to put normal bread on the plate, also if you ask for scrambled eggs they put it sitting on toast - not gluten free bread. With ice cream they place wafers in it, alot of menues have a c beside certain foods but they serve them with extras etc. the same as an ordinary meal. The big problem is that all members of staff are not made aware of what is necessary for coeliacs, this is important from full time to part time, it's not just the chef that need to be made aware.

- 12:40:48
J Baverstock says
The best holiday catering I have ever had was on my honeymoon. We went on a 3 week cruise with Cunard, they were told about my allergy at the time of booking which was over a year in advanced. They ask for a minimum of 6 months notice which is a bit of a pain if you want to book last minute. At every mealtime I was given the following days menu and was able to choose what I wanted and if there was nothing that I liked I could request whatever meal I wanted. The chefs on board made a huge effort and I was able to enjoy waffles and pancakes for breakfast, spring rolls and amazing desserts.

- 13:08:01
DS-gluten free says
Thanks for the feedback, things are gradually improving for coeliacs but it seems there is still a long way to go!

- 12:04:50
joanne robinson says
a big thank you to the staff and chef at The Castle Terrace Restaurant in Edinburgh, who were magnificent .. even down to the bread.
AND The Missoni hotel, Edinburgh, who gave me GF toast and remembered that I couldn't eat the bread at our meal in the restaurant one evening.

- 12:08:19
Ailec says
It is my experience that it is due to poor understanding they treat us as if we are on a calorie controlled exclusion diet. Just take off the offending product and not offer anything as a substitute, even though we pay the bill just the same as anyone else. Therefore, is it unfair to still be asked to take our own bread and rolls when staying at a hotel, even though we have contacted them several weeks ahead of the planned stay, filling them in with our requirements for a gluten free (not chronic coeliac) diet AND told them about the breads and other products that are available on the market?
Quote following a recent booking:
"Thank you for your email, I have shown your email to our chef and with gluten free diets becoming more prevalent we see no problem in meeting any of your requirements.

All we ask is for you to bring your own bread and bread rolls. "

I will see if they "meet any of my requirements"!

- 21:59:02
DS-gluten free says
Thanks for your comments Joanne and Ailec. Good to hear some positive feedback about hotels offering gluten free options from Joanne. Let us know how you get on Ailec!

- 10:14:32
John Bowden says
I have found that foreign hotels are more helpful than British ones. A chef in India made a GF loaf for me and let me take the remainder away with me when I left! In general, though, even "GF alternatives" leave a lot to be desired. The worst one was a catering company which said it had researched it on the internet and came up with a tin of tuna, without mayo or anything to relieve it, served with dry salad leaves. I would have been quite happy with the chilli-con-carni that everyone else had, which was probably GF anyway! These days, I can usually spot the few items on a menu which are likely to be GF, although sauces are a minefield and the staff don't always know what is in them.
One thing I really miss when out is having an ice-cream in a cone, it is not the same in a tub. Now that different types of cone are available, why not a GF one?

- 14:47:18
Trish says
Last year I stayed at a Hotel In Majorca on an all inclusive Holiday The Travel agent told the hotel of my Dietary requirements well in advance, The Hotel said that there would not be a problem, On arrival they were quite unaware of this which filled me with Gloom & Doom wondering why we chose to book a holiday there! ... The first day I was delighted to find the staff could not be more helpfull, The Travel Rep went out of his way to try & find me some Bread (I need carbs being a Type 1 Diabetic) He wasn't successfull, but I managed to find some, he did however find me some scrummy Biscuits! The Chef made me GF Pasta & Plenty of it too!! Also pointed out the foods I could & could not eat! Well chuffed with that Holiday!

- 19:30:25
Helen says
Last year I went to Egypt and despite informing the Travel Agent and airline in advance there was no GF meal on board for me or the lady next to us despite being pre-booked. This year in Tunisia I took pasta and bread with me as I went All Inclusive, and the bread was no problem but they refused to cook my pasta so I struggled for the week

- 16:34:01
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